TelClaim lets you file your weekly claim and access information about your claim’s status.
SC residents can call 1.866.831.1724 from 4:00 a.m. until midnight.
Non-residents can call 1.866.831.1725. Both lines are toll free, and services are provided free to claimants.
You can call to check the status of your payment only Tuesdays through Saturdays.
Filing weekly claims by phone requires:
- A touch-tone phone
- Your Social Security number
- Your Personal Identification Number (PIN)
When you set up your account with TelClaim, you choose a PIN, which can be any four-digit number you select except 0000 or 9999. TelClaim will request your Social Security number and your PIN. (Protect your PIN and you protect your claim.) If you enter your PIN incorrectly three times, TelClaim will suspend system access.
Listen carefully to the instructions and answer the questions about whether you worked, earned any income and whether you were able, available and looking for work.
If you did not earn any income during the week, you may enter 0. However, if you physically worked during the week, you must report your gross earnings, even if you have not been paid. Unsure of what earnings to report weekly? Check out the Earnings Worksheet.
Do not hang up until TelClaim says, “Your claim has been accepted.” If you hang up before this message or get disconnected, you must call again to file your claim.
Note that TelClaim will process weekly claims and provide status updates only for your most recent benefit year.
TelClaim works only for filing weekly claims. You must file your initial—or first claim—via the MyBenefits web portal or at a local SC Works center.
Questions? See Getting Started:Understanding the Claims Process.