Time and Response FAQ

What is a pattern of not responding in a timely and adequate manner?

In South Carolina, a pattern is defined as failing to respond three or more times to the Department’s requests (or to 3 percent or more of all requests for larger businesses).

DEW will monitor employer responses between Oct. 21 and Dec. 31, 2013 to determine whether a business demonstrates a pattern for the 2014 year. Responses will be monitored from Jan. 1 through Dec. 31, 2014 to establish the employer’s categorization for 2015.

What is a timely and adequate response?

You must respond to DEW within 10 calendar days of receiving the notification.

If a former employee was terminated, the information you provide to DEW should include:  

  • Names and titles of individuals involved;
  • Description of the final incident that led to the termination including the date and time;
  • List of all warnings given to the employee within the last year including dates; and
  • Statement of how the employee’s actions impacted the company’s operation.

Statements should be factually objective statements rather than subjective. Below is an example:

Response: The employee had excessive absences or tardies.

Better Response: The employee arrived late or departed early on five different occasions in the 10 day period leading to his discharge (provide dates).

More information including definitions and examples of good responses can be found and printed here.

What is the easiest way to respond to a request for more information?

Employers can respond to separation information requests through the State Information Data Exchange Service (SIDES) here. This is the quickest and easiest way to get information to DEW. Registration is free, and the site can be accessed 24 hours a day, seven days a week.

If you already have an account with South Carolina Business One Stop (SCBOS), you can submit a response through that account here,

What is an example of the situation where a business could be charged higher taxes for not responding?

John Smith was fired for absenteeism by ABC Company, and he files for unemployment. ABC Company does not respond to DEW’s request for separation information, and John Smith is determined to be eligible for benefits based on his statement that he was laid off through no fault of his own.

ABC Company appeals the determination, and at the appeal hearing it is determined that John Smith should have been disqualified from receiving benefits. All of the previously paid benefits are now considered overpaid and must be recouped by DEW. Typically those benefit payments would not be counted against the account of ABC Company when tax rates are next calculated because they have been “relieved” from their account. However, if ABC Company has a pattern of failing to respond, and these failures are resulting in overpayments, the benefits “overpaid” to John Smith would remain on the account of ABC Company in the next determination of its tax rate.

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